Mondial Assistance

Frequently Asked Questions

Mondial Assistance Portugal would be happy to answer any questions you may have. To hear from us, please click here comercial@mondial-assistance-group.pt  to send your e-mail message. 
1 Why should I take out Travel Assistance Insurance?
2 What should I do in the event of an incident?
3 I represent a company and would like to discuss entering into some kind of business relatonship with Mondial Assistance. How should I contact you ?
4 Which are the products that Mondial Assistance offers to the Portuguese Market?
1 Why should I take out Travel Assistance Insurance?

When you leave your familiar surroundings, there is an increased risk of incidents, and simply because you are far from home, they are even harder and more complicated to solve. The further afield you go, the longer it takes to get there, and the remoter it is, the more essential it is to take out insurance. Regardless of whether you are signed up with Social Security, there are many services that are not included: repatriation for health reasons, baggage loss, compensation in the event of accident, compensation for interrupted holidays, early return…Travel insurance is therefore an essential travel companion.

2 What should I do in the event of an incident?
In the event of an incident, you should immediately notify Mondial Assistance of the circumstances; if assistance-repatriation is required, you should call 800201833 if you are in Portugal or 213129210 if you are abroad (the numbers are attended at all times, 24 hours a day, every day of the year), indicating where you are, your telephone number and the type of assistance you require. Calls for assistance from abroad may be affected at reversed charge. If the incident relates to other guarantees (cancellation, baggage, delays, accident), please call 800206031 or 217806268 if you are abroad.
3 I represent a company and would like to discuss entering into some kind of business relatonship with Mondial Assistance. How should I contact you ?
We'd be happy to hear from you and discuss any ideas or proposals you might have.  If you were to detail your initial background in an email to comercial@mondial-assistance.pt, we will have an appropriate Account Executive contact you to talk through your requirements.
4 Which are the products that Mondial Assistance offers to the Portuguese Market?

Mondial Assistance Portugal offers a variety of products tailor-made to your specific needs or those of your customers. Working in partnership with our clients/partners we offer the following services: - Travel Assistance - Luggage Insurance - Personal Accidents Insurance - Roadside Assistance - Warranty Extensions - Maintenance Service Contracts - Fleet Management - CRM (Customer Relations Management) - Tailor-made VIP Services - Management of Warranty Extensions.