Slices of life

Whatever time of day or night, wherever your customers may be, Mondial Assistance deploys its extensive network of assistance and service providers to help them out when they’re in trouble. We have the right solutions to respond to the situation at hand.

France: July 2nd 2003

On the eve of her departure for a well deserved holiday, Mrs. P. listens to the advice of a friend and takes a travel insurance for her and her family. Mrs. P., along with her husband and their two daughters, are going to spend 7 weeks in France and Great Britain.
Two weeks later,...

Technical assistance and concierge services in Tokyo

Early one morning a businessman was driving to the station to catch a train to Osaka, where he had a very important meeting. His car broke down and, realising he was going to miss his train, he called Mondial Assistance in Japan from his mobile telephone. We immediately arranged...

Sardinia, 5:45 p.m. April 10th, 2002

A young couple, touring Sardiniaby motorbike, is involved in a serious collision. The wife is only slightly injured, but her husband is in serious condition. Mondial Assistance operations centre in Italia is contacted immediately and coordinators arrange to transfer the injured husband,...